How can companies move beyond ESG reporting and turn sustainability into a genuine business advantage? And what role can Poland play in the global sustainability transformation? In this episode of Good Morning BSS World, I explore these questions with Joanna Tomczyk, Sustainability Advisory Manager at Clearsulting.
Together, we discuss the evolution of ESG and corporate sustainability, examining why collecting data and meeting regulatory requirements should be only the beginning of a much broader business transformation.
Joanna shares her perspective on the differences between ESG reporting and sustainability strategy, explaining how companies can use non-financial KPIs to make better decisions, improve operational efficiency and understand the real impact of their business activities.
🎙️ In this episode, we discuss:
• ESG reporting vs. corporate sustainability strategy and why the distinction matters.
• How CSRD has influenced corporate sustainability reporting and data collection.
• Why non-financial KPIs are essential for understanding business performance.
• The challenges of collecting, validating and controlling ESG data across organisations.
• How process mapping, standardisation and automation can improve sustainability reporting.
• Why leadership, governance and change management are crucial for successful ESG transformation.
• How AI and automation are changing sustainability processes.
• Poland's potential to become a global centre for sustainability advisory, reporting and expertise.
• The evolving role of Global Business Services (GBS) and Business Process Outsourcing (BPO) in sustainability.
We also explore why sustainability should be embedded in everyday business operations rather than treated as a standalone reporting exercise. From greenhouse gas emissions and energy consumption to employee retention and customer satisfaction, the right indicators can help organisations connect sustainability objectives with business performance.
For me, one of the key takeaways from this conversation is that reliable ESG reporting starts with understanding what really matters to a business. When sustainability data becomes part of the decision-making process, reporting can evolve from a compliance obligation into a valuable management tool.
If you work in business services, finance, ESG, sustainability, consulting or corporate transformation, this episode offers practical insights into the challenges and opportunities shaping the future of sustainable business.
YouTube: Spotify: Useful links:
Joanna Tomczyk on Linkedin - https://www.linkedin.com/in/joasiatomczyk/
Clearsulting Sustainability page - https://www.clearsulting.com/services/sustainability/
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My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model.
In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.
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