Hi! Hello!
What makes the Middle East an interesting destination for outsourcing, and why should businesses look beyond traditional locations such as India, the Philippines, Eastern Europe and Latin America?
In this episode of Good Morning BSS World, I travel from Warsaw to Miami to talk with Fayez Nicolas Chaar, Founder of OEG Outsourcing, about the opportunities, challenges and untapped potential of the Levant region in the global outsourcing market.
Fayez shares the story behind his entrepreneurial journey, from building an online tutoring platform that attracted more than 10,000 students in six months to creating an outsourcing business powered by a growing international community of professionals. Today, OEG Outsourcing connects businesses with talent across Lebanon, Egypt, Syria and Jordan, supporting companies with a wide range of services.
During our conversation, we explore how the economic crisis in Lebanon created new opportunities for international outsourcing, why the region's education system and multilingual talent pool can be valuable assets, and how companies can access skilled professionals while managing costs.
We also discuss the importance of communication, cultural compatibility, recruitment, employee retention and service quality in outsourcing partnerships. Fayez explains how OEG Outsourcing works with international clients and addresses operational challenges, including electricity, internet connectivity and regional instability.
Can the Levant become a more recognised destination for business process outsourcing (BPO), customer service, virtual assistance, IT and other business services?
Join me for a conversation about entrepreneurship, talent acquisition, global business services and the future of outsourcing beyond traditional markets.
Enjoy!
YouTube: Spotify: Links:
Fayez Nicolas Chaar on Linkedin - https://www.linkedin.com/in/fayez-nicolas-chaar/
OEG Outsourcing - https://oegoutsourcing.com/
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My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model.
In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry. If you want to learn more about me, please visit my social media channels:
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You can also write to me. My email address is - kontakt(@) wiktordoktor.pl
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