In 114th episode of Good Morning BSS World podcast, I am joined by the insightful Rod Jones to explore the dynamic and evolving world of BPO in Africa. We start by diving into Rod's extensive experience in the BPO industry, providing listeners with a solid foundation to understand how the sector has grown, particularly in South Africa.
Rod shares fascinating historical context on call centers, backed by research data, before we transition into a discussion about the formation of the Federation of African BPO Associations. Together, we discuss potential venues for the Federation's highly anticipated launch conference, as well as the exceptional language capabilities that position African BPO providers as a go-to choice for international clients.
To top it off, Rod gives us an exclusive sneak peek at his upcoming book. Whether you're an industry professional or just curious about the potential of Africa's BPO market, this episode is packed with insights you won’t want to miss!
Tune in now and join the conversation!
YouTube:
Spotify:
Links:
Rod Jones - https://www.linkedin.com/in/rodjonessouthafrica/
Africa Federation of GBS Associations - https://africagbsfederation.org/
Africa Federation of GBS Associations on Linkedin - https://www.linkedin.com/company/africa-gbs-federation/posts/?feedView=all
Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/ajDFo6gxgku/chat
Key points of the podcast:
- Africa is rapidly emerging as a premier destination for BPO and GBS services, with significant growth in countries like South Africa, Egypt, Kenya, and Ethiopia.
- The Federation of African BPO Associations has been formed to unify and support the BPO industry across the continent, promoting ethical practices and sustainable employment.
- The upcoming launch conference in June or July 2025 aims to highlight Africa's potential in the BPO sector, bringing together industry leaders and government officials to foster international collaboration and investment.
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My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.
If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - kontakt(@) wiktordoktor.pl
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