IELTS Speaking Part 3 – Customer Service and Consumer Behavior
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This product includes the audio track of a members-only video lesson and the full transcript.
Questions covered in this lesson:
What do you think makes customer service good? Why do some shops provide better service than others? How important is customer service compared to product quality? Do you think people complain more nowadays about poor service? Why? How can businesses improve their customer service? Do you prefer shopping online or in physical stores? Why? How does technology affect customer service in shops? Can good service influence customer loyalty? How? What should customers do if they receive bad service?
Format: Audio (MP3) + Transcript (PDF)
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