MSP Assessment Tool

The MSP Assessment Tool is a structured evaluation system designed to help organizations compare and score potential (or existing) Managed Service Providers. Whether you're seeking a new partner or validating current performance, our tool brings clarity to a complex decision.

• 🛠️Core Services & Capabilities - Help desk, infrastructure, cybersecurity, cloud, customization, and industry alignment.
• 🔐Security & Compliance - From endpoint protection and Zero Trust to certifications and strategic compliance support.
• 📄Service Delivery & SLAs -SLA targets, escalation handling, transparency, and client satisfaction tracking.
• 🧳Onboarding & Offboarding -Structured processes, timelines, documentation, and secure handoff.
• 🧰Technology Stack & Tooling -RMM/PSA quality, integration fit, vendor neutrality, and productivity stack support.
• 🤝Team & Culture Fit - Executive contact quality, collaboration style, and alignment with your goals and values.
• 📈Scalability & Strategic Guidance - Ability to grow with you, offer vCIO services, roadmap planning, and phase-specific experience.
• 🔗Partnerships & Vendor Collaboration - Third-party service management, vendor certifications, and escalation support.
• 🗣️Client References & Reputation - Industry-relevant references, sentiment analysis, case studies, and retention metrics.
• 💵Pricing & Contract Terms - Transparent pricing, flexibility, termination terms, and hidden fee detection.