What does it mean to build a culture of promise?
Fee Stubblefield, CEO of The Springs Living, talks with host Rachel Hill about doing just that in senior living.
Building a culture of promise is about creating an environment where trust, respect, and care are paramount. Here's why it matters:
Trust and security: Residents feel secure knowing their needs and concerns are always prioritized.
Quality of life: Honoring a commitment to a resident helps them have a great day.
Empowerment: A culture of promise empowers both residents and staff. It encourages accountability and inspires everyone to contribute positively to the community.
Reputation: Consistently keeping promises enhances the community's reputation.
But don't mistake this idea of promise as perfection. It is inevitable that you will fail, but that's okay. It's just another opportunity to get it right!