THE NEGOTIATOR'S TOOLKIT

We all arrive at the negotiation table with our own cultural biases and expectations. And when these don’t match the actual experience of the negotiation, it can lead to tension that builds frustration, erodes respect, and jeopardizes the entire discussion.

‘The Negotiator’s Toolkit’ contains 60 useful and polite phrases for conducting international negotiations effectively. For your convenience, they are grouped into 4 categories:

• Expressing gratitude, understanding, and other polite comments – 18 phrases
• Expressing agreement – 16 phrases
• Expressing disagreement – 14 phrases
• Expressing partial agreement – 12 phrases