🧭 Help & Frequently Asked Questions
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🔑 How do I log in?
To access your member perks and exclusive content, head to coff.ee/thewildvoice and click the “Login” button at the top right of the page. Once logged in, your exclusive posts, shop discounts, and updates will become visible automatically in the posts area.
⭐ Tip: Bookmark the page coff.ee/thewildvoice for quick access anytime!
🔎 What if I forget my login details?
No problem - just click “Forgot Password?” on the login screen to reset your details via email.
📕 How do I get my book or audiobook after purchase?
Right after you complete your order, you’ll be taken to a confirmation page with your download link - and you’ll also receive it via email. If nothing arrives within a few minutes, check your spam folder or contact us directly.
📚 When will I get my next book?
We aim to release a brand-new digital book (plus audiobook) roughly every 3 months. You’ll always see the next release date in the Posts section of the site - and on release day, you’ll receive an email with your exclusive member discount code. Then head over to the shop and use your code.
🎥 Where can I find the exclusive weekly videos?
If you’re a member, you’ll get a private WhatsApp link on your confirmation page and in your welcome email. That group is where we share the weekly narrated videos - raw, ridiculous, and straight to your pocket every week.
🎬 When can I expect the bonus videos?
Bonus narrated videos are shared weekly, bringing fresh chaos for members. Keep an eye on the WhatsApp group and you won’t miss a thing.
💬 I missed the WhatsApp link - how can I join?
No problem! The private group link is sent to you via email when you join. If you can’t find it, check your spam folder - or just email us at [email protected] and we’ll send it over again after verifying your membership.
🎟️ Where can I find my discount codes and vouchers?
You’ll receive your personal discount code:
On your sign-up confirmation page.
Via email straight after joining.
Every book release comes with a new code for members, sent directly to your inbox.
New discount codes are also posted in the site’s Posts section, visible only to members of your tier.
❓ Why isn’t my discount code working?
Discount codes are refreshed from time to time to keep things secure and running smoothly. If yours isn’t working, check your email or the members-only posts section for your latest active code.
🛒 Where can I find the shop?
You can browse all available books, audiobooks, and extras in The Wild Voice Shop via the Shop tab at the top of the page, or directly at:
👉 buymeacoffee.com/thewildvoice/extras
🌍 Why do shop prices change?
Pricing is set against USD, so if you’re outside the US, the amount you see may change slightly day to day. That’s because your local currency is automatically adjusted to match the current exchange rate.
👕 What if I have a problem with my merch order?
All merchandise is printed and fulfilled by our affiliated provider, Spreadshirt. If you have any issues with sizing, delivery, or anything else, please contact their support team directly through the Spreadshirt website where you placed your order - they’ll handle it promptly.
We’re not able to resolve merch issues ourselves, but they’ll take good care of you.
https://www.spreadshirt.co.uk/contact-C1336
💳 Can I make a one-off purchase without becoming a member?
Yes! All books, audiobooks, and extras are available to buy individually in the Shop - no membership required.
🎫 How do memberships work?
When you join as a member, you’ll unlock exclusive perks based on your chosen tier. You’ll be billed monthly on the same date you joined, and you can cancel anytime. For a full breakdown of what’s included, check the Memberships page.
💷 Will the price go up in future?
Your price is locked in when you join. As long as you stay subscribed, your rate stays the same - even if prices rise later for new members. It’s our way of saying thanks for supporting early.
💸 Can I upgrade or downgrade my membership?
Yes. You can change your tier at any time via your Buy Me a Coffee account dashboard. Changes take effect on your next billing cycle.
🔐 How do I access my exclusive posts?
To view your exclusive member posts, simply log in to your Buy Me a Coffee account using the email you signed up with. Once logged in, all members-only content will automatically appear in the Posts section of the site.
📱 Is there an app for this?
Not yet! But the site works smoothly on mobile, and the WhatsApp group brings content straight to your phone each week. You don’t need to install anything extra - just log in via your browser at coff.ee/thewildvoice
⭐ Tip: Bookmark the page coff.ee/thewildvoice for quick access anytime!
⏳ What if I join right before or after a book release?
No stress - you’ll still get access to the release. Everyone with an active membership gets the full perks, no matter when they joined.
📲 Can I download the audiobook for offline use?
Yes! Your download link includes the full audio file - ready to save and play anytime, anywhere. The same goes for your digital books.
💾 What format are the files?
Audiobooks are delivered as .m4a audio files via Google Drive - ready to download and play on most phones, tablets, or computers. Books come as .pdf files and are provided via a direct download link. Simple, secure, and no logins required to access your content.
📦 Will physical books ever be available?
Right now, The Wild Voice is digital-first. But if we ever go to print, you’ll be the first to know!
🔓 Is my payment info secure?
All payments are securely processed via Buy Me a Coffee’s trusted system - we never see or store your card details.
📅 When will I be charged each month?
You’ll be billed on the day you join, and then every month on that same date going forward. (So if you join on the 11th, your next payment will be the 11th of the following month.) You can cancel anytime.
🔧 How do I change my email or payment details?
You can update your email address or payment info by logging into your Buy Me a Coffee account and heading to your account settings. Any changes made there will apply to your membership going forward.
❌ How do I cancel my membership?
Memberships are managed via Buy Me a Coffee. You can cancel anytime from your account dashboard - no commitment, no hassle. Your perks will remain active until the end of your billing period.
🔁 Can I return my digital book, audiobook, or membership?
Due to the nature of digital content, books, audiobooks, and memberships are non-refundable once purchased. All sales are final - but if you have any questions before buying, we’re always happy to help.
💛 Can I get a refund on a donation?
All donations are voluntary and non-refundable. We deeply appreciate your support - every contribution helps power future content.
🧑🧑🧒 Is this suitable for kids?
The Wild Voice is written with adults in mind - full of wit, satire, and the occasional eyebrow-raising metaphor. That said, there’s nothing explicit, and we think most kids will laugh along just fine (even if some of the jokes go straight over their heads).
🚨 How do I report abuse or harassment?
We want this to be a safe and respectful space for everyone. If you experience or witness any form of abuse, harassment, or inappropriate behaviour related to The Wild Voice platform, email us directly at [email protected] - We take all reports seriously and will respond promptly.
🛠 I have a suggestion or idea - can I share it?
Absolutely! The Wild Voice is powered by its members. If you’ve got a wild idea, funny thought, or feature you’d love to see, drop us an email at [email protected] - your voice helps shape the future. Or better yet, become a member and join the conversation - we’d love to have you with us.
📧 Still need help?
Email anytime at [email protected] - we’ll get back to you as soon as possible.
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