I ordered 2 sausage and McMuffins with egg, no butter, no muffin. A hash brown, and a large diet, no ice. I did this through the app as I have done multiple times, at multiple McDonald’s. (Of corporate can see my frequency, I come to McDonald’s(not this location) nearly every day, sometimes up to four times in a day. I always use the app.
My most frequent order at breakfast is similar to this order. No muffin, no butter. Today is the first time in forever that I have had a problem. There was no cheese. Usually, I’ll run through a survey with high marks everywhere a give a nod to the mistake. (Again, someone might be able to see this, or not.) Today I wanted the cheese. I wanted to have the mistake fixed.
First time trying, I went back the way I came. The drive through guy is a character. And after the first time through yesterday, where my initial impression was misunderstanding that griffish tone to be one of irritation, that, when asked to have a good day moments later, transformed itself into the stereotypical gruff of that Midwestern fatherly tone. This time he gave me condolances for my plight and told me that I would receive help at “that last window. We nodded to each other as I passed by.
Then the trouble came. The Lady who approached me was confused to see me there. I presented my issue. “I ordered my mcmuffins with no butter and no muffin, but I received it with no cheese.” and after a few run throughs, bridging this weird communicative divide, I thought it was clear as she repeated back my issue, “oh, so you want the cheese?” “yes. Sausage egg mcmuffin, no butter….no muffin…” “okay.”
And then I heard arguing on what it was I wanted. Hard difficult of a concept is this? Sausage, egg, cheese. That’a all I want, twice over. I accepted that my hash brown will be cold. I just wanted to eat.
Finally, I recieve old a back, identical to the one I already had. Believing it to be solved and ecstatic to eat, and break the evening’s fast, I dove into the bag, pulled out a box and opened it to find myself staring at another pair of identical mistakes. A lonely couple, that egg Round and sausage patty. No cheese in sight. And though the temperature was at a brisk 41°, I felt my own temperature rise.
This time I ventured inside, bags on hand, and signalled a person I saw at the expo, “Could I speak to a manager please?” she indicated she was the manager, however, hands in pockets, eyes drowsily, disinterested, she listened to my complaint, answering me lazily when I asked what I would get if I ordered a sausage McMuffin, and then asked again if I asked for the same with no butter and muffin. “Oh, well, she though you had not gotten your egg.” It took a seriously large amount of control to not explode. I had spent a long time in that window. Explaining my issue. How in the hell would “my cheese is missing” turn into “indidn’t get my egg?”
She stepped to the register, thumped the screen, promo ordered THE EXACT SAME REQUEST I HAD ORIGINALLY ASKED FOR. And sauntered slowly back with the two bags full of mistakes…..and I waved goodbye to my hash browns. After a decent pause, she dragged herself back with the same lazy, tired, disinterested shuffle as before, like a lithium soaked lead of lettuce, and plopped the bag down in front of me, and when I asked if she had checked them, her might not of rolled physically, but the tone rolled them for her. O got to the car and found that yes, I had my cheese, finally, twenty minutes after I originally pulled up to the drive thru to checking with my mobile drive thru code. The boxes were haphazardly tossed in, on on its side, plastering the roof and walls of the paper boxes with that precious cheese. With some scraping of the orange goo, I finally got my breakfast.
I won’t come back to this shit show. You couldn’t pay me. If it was carpet bommed into rubble, I would exclaim, with confident disinterest, much of the same I was shown, “couldn’t happen to a more deserving place. Hope that old man had the day off.”