Laravel Help Desk

Help Desk

https://github.com/devaslanphp/help-desk

Help Desk is a Laravel based project, that let you manage your support tickets and communicate with your customers, with a beautiful and simple to use platform.

Help Desk is based on the latest version of Laravel and many other Open Source packages and technologies.

Prerequisites

The application is developed using Docker to make it simple to you to quick start development.
So before executing the application make sure you installed docker (https://www.docker.com/).

Installation

Follow the below steps to install and serve the application:

Clone the project git clone https://github.com/devaslanphp/help-desk.git
Install dependencies:

Back dependencies composer install
Front dependencies npm install

3. Install docker container ./vendor/sail/bin up -d

4. Database migration: using the docker terminal for laravel.test-1 container run this command php artisan migrate

5. Database seed: using the docker terminal for laravel.test-1 container run this command php artisan db:seed

6. Optional if you wan’t some demo data:

Visit the PhpMyAdmin configured in docker compose http://127.0.0.1:8080/
Use the database help_desk
Import the SQL script file {APPROOT}/database/helpdesk.sql

7. Before you can serve the project, you need to build assets:

For development env you can use npm run dev
For production env you need to build asset for prod env with npm run build

Important: If you used the demo data, you can use the following user accounts:

Administrator (Email: [email protected], Password: Passw@rd)
Customer (Email: [email protected], Password: Passw@rd)
Employee (Email: [email protected], Password: Passw@rd)

That’s it, now you can visit http://localhost to use the Help Desk application.

Functionnalities

The Help Desk application comes with a lot of features since its first version:

A full Authentication system: Login, Forgot / recover password
Projects management: You can create and manage multiple projects in the same instance
Tickets management: You can manage tickets with multiple criterias (types, statuses, priorities, …) and assign them to users
Kanban Board: You can also manage your tickets as Kanban Board
Users management: You can administrate your application by managing users having access to it with multiple roles
Notifications: A basic notifications system is set on the application to send notification as emails to users and also seeing them on the application in a dedicated page

I let you test the application for more information on these different features.

Framework & Plugins

The Help Desk application is based on Laravel and many other plugins & packages, the main ones are:

Languages

PHP 8+
HTML / CSS / JavaScript
SQL (MySQL): but you can change it as you like

Framework

Laravel 9.x (https://laravel.com/)

Plugins & Packages

Filament Forms & Notifications 2.x (https://filamentphp.com/)
Filament Kanban Board (https://github.com/invaders-xx/filament-kanban-board)
Livewire 2.x (https://laravel-livewire.com/)
Tailwind CSS 3.x (https://tailwindcss.com/)
Tailwind CSS components — Flowbite 1.x (https://flowbite.com/)
jQuery 3.x (https://jquery.com/)
Alpine JS 3.x (https://alpinejs.dev/)
Laravel Vite 3.x (https://laravel-vite.dev/)
Chart JS 3.x (https://www.chartjs.org/)
Font Awesome 6.x Free (https://fontawesome.com/)

Contributions

All contributions are welcome, ideas, code, tickets, … ALL :)

Laravel Help Desk