How Towing Companies Use Technology to ...

How Towing Companies Use Technology to Better Serve Their Customers

Feb 06, 2021

Tow truck companies around the country all use different types of technology to help better serve their customers. Many still use two way radios and good old fashioned pen and paper to stay organized in the office and dispatch towing calls to their drivers. Other towing companies have taken to advances in technology and utilize GPS systems, Nextel radios, and specialized software programs to help them more efficiently and effectively tow cars, SUVs, and trucks.

Towing companies are faced with unique challenges that other types of service industries may not experience. For one, their response time needs to immediate. That means that the dispatcher must always know where his or her trucks and drivers are and what types of equipment are needed for each tow.

Other challenges are that there is a constant in flow of calls and there is no telling when more calls will come in or when there will be a break in call volume. Towing Company St. Paul Another unique circumstance is that many towing companies are open 24 hours; this means the business never stops and neither do the employees.

Some towing companies offer car removal service. These calls can also come in at any time of day. Customers expect a fast response time and usually don't want to wait, so having a system that helps schedule calls as they are coming in will allow for better service. One company that offers these services is called onscene solutions.

Their towing dispatch software allows dispatchers to know where their trucks are at all times. This is a major advantage to have, especially when you offer roadside assistance. When a customer is stranded and waiting on the side of the road because of a flat tire, accident, lockout, or dead battery it is crucial that the towing company responds quickly.

One company that takes advantage of top of the line towing technology is North Shore Towing in Evanston, IL. North Shore Towing offers car removal service, roadside assistance, and will tow cars no matter what the circumstance may be. North Shore services the Chicago area and surrounding suburbs.

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