The Art of Defining Problems: What Question Should You Really Be Asking?

For anyone who receives build-me-a-system requests and wants to push back with rigor instead of instinct. Three chapters give a repeatable method for turning a request into an actual problem statement: As-is, To-be, and Gap, four axes of scope, and how to hand off to requirements definition. About 10,000 words, PDF and EPUB, one-time purchase.