Hii! So you've landed on my makeshift FAQ page where hopefully I've answered your questions! The full FAQ can be found on my website (when the website is unlocked, which isn't often cuz you all always sell me out! 🤭) So here's the basics!
⚡️HOW TO PURCHASE
The only place to purchase my work in on my website - seagoatceramics.com - I do not sell on any other platform.
Do I need a password? Unless you are part of my buymeacoffee membership, you will never need a password to access my website for a restock. I will remove the password page when I have my next public sale! (hint: there's usually a countdown timer at the top of the webpage)
If you are part of my membership (TYSM! 💞) - you will be notified when there is a password required for early access and pre-order events!
☕️ WHAT IS BUYMEACOFFEE ANYWAY?
buymeacoffee is a platform to support me and my art! Thank you to everyone who has ever sent a coffee or two or joined my membership! Your support keeps me fueled + creating! ☕️✨🥰
Memberships come with perks! You can learn more here! https://buymeacoffee.com/seagoatceramics/membership
❓SOLD OUT?!
If my website is empty it is because I am sold out! I'm always working on my next batch of creations! You guys are the reason I get to continue making art! HUGE THANK YOU! 🥰
I recommend signing up for the email list to be notified of future sales!
💜 CARE
Pottery with gold / silver / metallic / pearl finishes are NOT microwave or dishwasher safe.
To keep your ware nice and shiny ✨ please handwash only! Luster requires gentle handling to prolong its lovely finish.
Avoid rough and abrasive surfaces and harsh soaps. Luster can tarnish or dull in the dishwasher 😭 don't do it!
Ritual cauldrons are intended to hold tools, such sage, palo santo, incense cones, crystals ect. I have not tested or certified these as fire proof. If you choose to burn herbs ect in your cauldron, you do so at your own risk.
📦 SHIPPING
Where are you located? Do you ship (here)?
I am located in Colorado, US. I ship world wide!
Shipping charges are calculated during checkout. Shipping is affected by location, weight, box size & shipping service. Due to all the variables, I am unable to provide shipping quotes.
If you place multiple orders I will combine your orders if it is reasonable to do so. Your items arriving safe is the priority! Shipping overages more than $5 USD are refunded.
💰 PRICES / PAYMENTS
How much does ... cost?
Short answer - Most mugs are typically $150-$250 USD. Smaller items like incense holders, small bowls + ritual cauldrons are typically $60-120 USD.
Longer answer - Alot more goes into pricing than you might think! There's the more obvious aspects like size, style, design, glaze, intricacy, ect.
There's also the lesser realized aspects such as raw material costs, shipping of materials costs 🤑, kiln, equipment, tools and electricity costs. That fancy ✨real gold luster ✨ (the takes money to make money part!)
And the even more often overlooked (and usually under valued) parts like accounting for time, energy, skill, research/development and continual education.
Turning a ball of clay into a functional art piece requires alot from alot, but it's worth it IMO 😌
What payment methods do you accept? Do you accept payment plans?
My website accepts major credit cards, PayPal, ApplePay, GooglePay and ShopPay. Yes! Installments are available through ShopPay at checkout.
💌 CONTACTING - DMs, COMMENTS, EMAILS
You haven't replied to my DM / comment / email!
Oh hii 👋 Due to the volume of messages and comments I receive, I am unable to personally reply to everyone. I would be glued to the computer for hours 😅 instead of making more mud magic for y'all 🥰 Sooo I created this FAQ page to help answer your most common questions. It's the next best thing!
I have a question about my order..
If you have a message about your order please send an email (including your order number!) [email protected] - DMs are not reliable and are easy to miss!
😘 THANK YOUUU!
I hope this helps answer your questions! I appreciate your interest and your support means the world to me!
If you have other questions you can email me at the email address just above or leave a comment below!
xo - chryssa